In 2015, Karen Sweeney joined Bethpage Federal Credit Union as Vice President of Member Experience. She is pioneering a team of professionals focused on differentiating Bethpage as a leader in member experience within the financial services industry. She leads the alignment of Bethpage’s member experience vision with the organization’s product and service delivery and ensures Bethpage members are a top priority as the organization seeks opportunities to adapt to changes in the financial industry such as increased member service expectations and advancements in technology. Bringing over 20 years of customer experience management knowledge, Karen previously held an 11 year career at American Express, where she focused on the digital customer experience for American Express Travel and Membership Rewards. She was awarded the 2008 Chairman’s’ Award at American Express for her work in seamlessly transitioning call center operations offshore while maintaining record breaking year over year growth of the online travel channel. Karen is a graduate of Teacher’s College, Columbia University with a Masters in Communications and Education. She is an active community resident, serving on the board for the Girl Scouts of Suffolk County, as well as her local elementary school, St. Peter’s School. She resides in Port Washington with her three children and husband.