CXFS 2020

November 09 - 10, 2020

Renaissance Boston Waterfront Hotel, Boston MA

Martin Lange, Director, Client Experience Strategy at BNY Mellon
BNY Mellon Logo

Martin Lange


Director, Client Experience Strategy
BNY Mellon

Check out the incredible speaker line-up to see who will be joining Martin.

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Day One July 21, 2020 Setting Up for Success: Driving A CX Transformation Throughout Your Organization

Tuesday, July 21st, 2020


11:25 AM Case Study The first 1.5 years of CX Transformation

As the brains behind BNY Mellon’s CX Transformation, Martin Lange oversees strategic client experience programs for service design and organizational change at one of the largest global investment companies.  During this case study, Martin will give CXFS attendees a glimpse into the 1.5 years of the company’s successful CX transformation, sharing: 

•How BNY Mellon is in the midst of significant efforts to digitize the bank
•How CX is a critical capability to support this transformation
•Learnings and advancements throughout the first 1.5 years of this journey

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