CXFS 2020

November 09 - 10, 2020

Renaissance Boston Waterfront Hotel, Boston MA

Mona Jantzi, Chief Customer Officer at Barclays US Consumer Bank

Mona Jantzi


Chief Customer Officer
Barclays US Consumer Bank

Check out the incredible speaker line-up to see who will be joining Mona.

Download The Latest Agenda

Day Three - July 23, 2020 Back To The CX Future

Thursday, July 23rd, 2020


10:20 AM Panel: Advanced Techniques to Understand Client Intent

Eye tracking, natural language synthesis, machine learning:  technology continues to disrupt and reshape the way financial institutions engage with and understand their customers. As CX and marketing executives, we know it feels like you are constantly being bombarded with an endless amount of shiny new tools that promise to solve all of their customer challenges, and it’s becoming more of a challenge to cut through the fluff and buzz to identify the right tools for your needs. Our panelists have already implemented advanced techniques to understand their customer behaviors, and they will share their insights to help you better understand what works, what doesn’t, and what’s next for the industry.   
•What’s in your tool box? Panelists will share their favorite advanced technique to understand client intent 
•Why it’s great. Panelists will share exactly how their favorite technology has helped their bottom line 
•What’s next? Panelists will discuss what techniques they are most excited about in 2021 and beyond

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