CXFS 2020

November 09 - 10, 2020

Renaissance Boston Waterfront Hotel, Boston MA

Omari Jahi Aarons, Director, CX Employee Enablement Strategy at Liberty Mutual Insurance

Omari Jahi Aarons


Director, CX Employee Enablement Strategy
Liberty Mutual Insurance

Check out the incredible speaker line-up to see who will be joining Omari.

Download The Latest Agenda

Day One July 21, 2020 Setting Up for Success: Driving A CX Transformation Throughout Your Organization

Tuesday, July 21st, 2020


2:45 PM Case Study: Building Employee Trust: Moments of Truth

Omari joined Liberty Mutual Insurance in June 2016 and is the Director of Employee Enablement Strategy where his responsibilities include celebrating employee’s career-level achievements and designing a workplace culture that enables employees to do their best work for Liberty’s customers and meets their needs. During this talk, Omari will answer the following:

•How do you bring people along on the journey to being customer-centric?
•Sharing an iterative approach of gathering and responding to employee feedback that built trust and opened communication channels to solve problems.

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