CXFS 2020
November 09 - 10, 2020
Renaissance Boston Waterfront Hotel, Boston MA
Omari Jahi Aarons
Director, CX Employee Enablement Strategy
Liberty Mutual Insurance
Check out the incredible speaker line-up to see who will be joining Omari.
Download The Latest AgendaDay One July 21, 2020 Setting Up for Success: Driving A CX Transformation Throughout Your Organization
Tuesday, July 21st, 2020
2:45 PM Case Study: Building Employee Trust: Moments of Truth
Omari joined Liberty Mutual Insurance in June 2016 and is the Director of Employee Enablement Strategy where his responsibilities include celebrating employee’s career-level achievements and designing a workplace culture that enables employees to do their best work for Liberty’s customers and meets their needs. During this talk, Omari will answer the following:
•How do you bring people along on the journey to being customer-centric?
•Sharing an iterative approach of gathering and responding to employee feedback that built trust and opened communication channels to solve problems.
