CXFS 2020

November 09 - 10, 2020

Renaissance Boston Waterfront Hotel, Boston MA

Peter Ku, Vice President, Chief Industry Strategist – Financial Services at Informatica
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Peter Ku

Vice President, Chief Industry Strategist – Financial Services

Check out the incredible speaker line-up to see who will be joining Peter.

Download The Latest Agenda

Day One July 21, 2020 Setting Up for Success: Driving A CX Transformation Throughout Your Organization

Tuesday, July 21st, 2020

3:45 PM Champagne Roundtable Discussions:

If you are interested in hosting a roundtable, please contact James Miguel at or 646.200.7464

Be sure to join these interactive roundtable sessions and take a deep dive into the specific areas you came to discuss. Opportunities to sit and learn from executives like these do not exist elsewhere. Take control of your own event experience. 
•Take a deep dive into a niche topic in an informal setting moderated by one of our cutting edge vendor partners
•Don’t miss out on the discussions you want to participate in—you’ll get to select a new topic after 30 minutes

#1  How to Address Common Data Challenges That Place New Customer Experience Investments at Risk
Peter Ku, Vice President, Chief Industry Strategist – Financial Services, Informatica 
#2 Roundtable Topic TBA
Speaker TBA,  Messagepoint 

#3 Topic TBA
Speaker TBA, Quadient

#4 Onboarding Long-Term Clients Using A Customer-Centric Model
#5 Using AI To Make Intelligent Business Decisions Around Your CX Programs

#6  Bridging The Gap Between Product-Centric And Customer-Centric Organizations 

#7 Orchestrating Individualized Customer Journeys Across Every Channel

#8 Loyalty Beyond Just Points And Rewards

#9 Streamlining Your Journey Maps: Arming Marketers With The Best Possible View Of The Customer Journey 

Day Two July 22, 2020 Channel of Choice – The Future of Customer Touchpoints

Wednesday, July 22nd, 2020

11:50 AM Panel: Applying Design Thinking And Rigorous User Data Analysis

This session will dive into how financial institutions can apply design thinking and rigorous user data analysis to stimulate innovation, envision new possibilities, reduce development risk and create financial services experiences that yield deeper relationships with existing customers and help win new ones.

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