CXFS 2020

November 09 - 10, 2020

Renaissance Boston Waterfront Hotel, Boston MA

Snejina Zacharia, Founder and Chief Executive Officer at Insurify

Snejina Zacharia

Founder and Chief Executive Officer

Check out the incredible speaker line-up to see who will be joining Snejina.

Download The Latest Agenda

Day One July 21, 2020 Setting Up for Success: Driving A CX Transformation Throughout Your Organization

Tuesday, July 21st, 2020

1:25 PM Case Study: The Future of AI in Customer Experience and Marketing

As a customer experience professional in financial services, how do you know what customers are saying via your human chat, bot chat, survey, or voice? You need to understand the root cause of why they are not satisfied or not moving to the next action? The first step is to deeply analyze customer conversations. A new generation of AI technology makes this possible, extracting the ideas contained in text to summarize, organize, and display for analysis.

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