Stacy Bolger

As Head of CX Consulting for MaritzCX, Stacy helps organizations develop and apply the capabilities necessary to understand customer needs and apply their customer insights to drive tangible business results. 

Stacy has over 15 years of client-side experience leading customer-focused efforts in the financial services and retail industries. Today, she uses that expertise to help companies develop strategic CX initiatives that provide both outside-in and inside-out perspectives, generate actionable insights, and are supported by strong CX governance. Stacy leads the development of MaritzCX’s thought leadership strategy, and is a regular contributor to industry thought leadership and best practice through her participation in CX events and webinars.

Prior to working at MaritzCX, Stacy spent a decade in leadership roles at American Family Insurance, leading large-scale customer satisfaction programs and change initiatives. Most recently, she aligned multiple care centers on industry-leading operational practices in workforce management, process improvement, training, and quality assurance. She began her career as a district manager for the global grocery store chain, ALDI, Inc. 

Stacy has a business degree from Marquette University in Milwaukee, WI. She is on the board of directors for the Western Wisconsin Juvenile Diabetes Research Foundation (JDRF), and a member of the Customer Experience Professionals Association (CXPA).