Jennifer Gilbert

In a era where diversity and inclusion are not just buzzwords but essential components of a thriving global community, this session will dissect the strategies and initiatives undertaken by financial institutions to create more equitable and accessible customer and employee experiences. Key themes will include discussions around cultural competence in service design, why representation matters, technological inclusion, and community engagement.

• Understand the business case for building inclusive financial services
• Explore strategies for integrating diversity and inclusion into customer-centric practices
• Gain insights into how technology can be leveraged to create inclusive digital experiences
• Discover the impact of representation on customer trust and loyalty