July 10 - 12, 2018
Westin Copley Place, Boston MA
Convergys Analytics helps your Financial Institution build engagement & loyalty with Customer Experience as a Service (CXaaS)insights. Our experience with leading FIs includes capturing real-time customer feedback across omni-channel delivery models using your customer’s preferred contact method to support service, profitability and regulatory compliance.
Coupling customer insights with observations of bankers and agents, we help you demonstrate exceptional returns for your investment. Convergys Analytics Voice of the Customer, journey mapping and contact center performance enhancement programs deliver the insight and action that matter most to FIs for:
· IImproving NPS and CSAT scores
· Understanding customer growth, attrition & profitability
· Enhancing compliance and due diligence with the CFPB
· Providing deep analytics for UDAAP compliance & other regulatory exams